Shipping and Returns
We only ship furniture within the United States, excluding Hawaii and Alaska. If you order online from Hawaii, Alaska, or internationally, we will contact you to refund your order if we are not able to ship to you. Other exclusions apply for items we are not able to safely ship at The Findery's discretion.
Please allow 1-3 weeks for delivery of stocked items. Rush delivery is not available.
For any purchases over $400 we will contact you within 24 hours during business hours (Monday-Saturday 10am-5pm) with a quote for shipping. Local Delivery is available for purchases over $500 within a 60 mile radius of our location for a flat rate fee of $150. If this is available based on your address, it will be an option when checking out.
Gift card purchases are delivered directly to the email provided during purchase.
Our customers mean the world to us, which means your satisfaction is our top priority. If you don’t absolutely love what you order from us, then we want you to send it back so that we can make it right. You can return most items to us within 15 days of delivery for a full refund. Did you order something that you were expecting to love, but when you saw it in your space, it just didn’t quite fit? We’ve been there too! Our return policy covers returns of most products in new or “like-new” condition up to 15 days after delivery. Customers are responsible for return shipping costs. Give us a call at 254.235.1777 or email us at firstname.lastname@example.org and our friendly customer associates will be happy to help you return your item!
DEFECTIVE OR DAMAGED ITEMS
Bottom line is: If we’ve made a mistake, we’ll fix it. If your product was damaged or broken during shipping just give us a call at 254.235.1777 or email us at email@example.com and we’ll walk you through how to get your full refund. We will cover the cost of return shipping for damaged products.
Decided you wanted a different size or color? We’d absolutely love to help! Contact our team and we’ll see if we have the item you’d like to exchange in stock, and we’ll walk you through the exchange process.
We are so thankful for your friendship and business—you’re the reason we love what we do, so let us show you how much you mean to us! Just ask for help and we will be happy to make sure your shopping experience with us is unlike any other.